ADVANCE: Health Information Learning Resources Vol. 1, 2024

Health Information Management

Table of Contents

About the Book

Quality and Performance Improvement in Healthcare: Theory, Practice, and Management covers trends in healthcare quality control and performance. It presents a comprehensive introduction to the theory, practice, and management of performance and quality improvement processes in healthcare organizations. improvement (PI) philosophy and methodology for healthcare practice today. Part III focuses on the issues inherent in the management of quality and PI programs in healthcare. Each chapter reinforces understanding of PI concepts and issues with case studies and real-life examples. Key Features • Check Your Understanding questions in each chapter support self-assessment • Four-color design enhances presentation of key topics Parts I and II provide a basic background in performance • Chapter content is mapped to the current 2018 AHIMA HIM curricula competencies • Student projects range from designing specific improvement projects to ongoing quality monitoring and managing quality improvement programs and staff About the Authors Patricia L. Shaw , EdD, RHIA, FAHIMA, is professor emerita and adjunct professor at Weber State University, where she teaches quality and performance improvement and coding courses. Darcy Carter , DHSc, MHA, RHIA, is department chair, associate professor, and MHA program director at Weber State University, where she teaches courses in coding, reimbursement, quality management, and healthcare management.

Healthcare Quality and Performance Improvement Case Studies is a collection of real-world scenarios that provide students the opportunity to apply the tools and techniques necessary to effectively support quality and performance improvement in healthcare. Each case study includes a description, instructions, and helpful tips. With case studies that portray situations faced by quality professionals, frontline managers, and staff in a variety of healthcare settings, this book would be an ideal complement for Quality and Performance Improvement in Healthcare . Key Features • Over 50 case studies to practice real-world scenarios from a variety of healthcare settings • Appendix A includes bonus case studies for additional practice • Student worksheets available for ease of practice About the Author Patrice L. Spath, MA, RHIT , is a health information management professional with broad experience in health care quality and safety improvement. She is president of Brown-Spath & Associates, a health care training company in Forest Grove, Oregon.

Part I: A Performance Improvement Model

1 Introduction and History of Performance Improvement 2 Defining a Performance Improvement Model 3 Identifying Improvement Opportunities Based on Performance Measurement 4 Using Teamwork in Performance Improvement 5 Aggregating and Analyzing Performance Improvement Data 6 Communicating Performance Improvement Activities and Recommendations 7 Measuring Customer Satisfaction 8 Refining the Continuum of Care 9 Improving the Provision of Care, Treatment, and Services 10 Preventing and Controlling Infectious Disease 11 Decreasing Risk Exposure 12 Building a Safe Medication Management System 13 Managing the Environment of Care 14 Developing Staff and Human Resources 15 Organizing and Evaluating Performance Improvement 16 Navigating the Accreditation, Certification, and Licensure Process 17 Implementing Effective Information Management Tools for Performance Improvement 18 Managing Healthcare Performance Improvement Projects 19 Managing the Human Side of Change 20 Understanding the Legal Implications of Performance Improvement Appendix A: Bonus Case Studies Appendix B: References and Bibliography

1 Introduction and History of Performance Improvement 2 Defining a Performance Improvement Model 3 Identifying Improvement Opportunities Based on Performance Measurement 4 Using Teamwork in Performance Improvement 5 Aggregating and Analyzing Performance Improvement Data 6 Communicating Performance Improvement Activities and Recommendations Part II: Continuous Monitoring and Improvement Functions 7 Measuring Customer Satisfaction 8 Refining the Continuum of Care 9 Improving the Provision of Care, Treatment, and Service 10 Preventing and Controlling Infectious Disease 11 Decreasing Risk Exposure 12 Building a Safe Medication Management System 13 Managing the Environment of Care 14 Developing Staff and Human Resources Part III: Management of Performance Improvement Programs 15 Organizing and Evaluating Performance Improvement 16 Navigating the Accreditation, Certification, or Licensure Process 17 Implementing Effective Information Management Tools for Performance Improvement 18 Managing Healthcare Performance Improvement Projects 19 Managing the Human Side of Change 20 Understanding the Legal Implications of Performance Improvement Appendix A: Glossary Appendix B: Check Your Understanding Answer Key

Quality and Performance Improvement in Healthcare : Theory, Practice, and Management, Seventh Edition Patricia L. Shaw , EdD, RHIA, FAHIMA Darcy Carter , DHSc, MHA, RHIA

Healthcare Quality and Performance Improvement Case Studies Patrice L. Spath , MA, RHIT

Product#: AB112722

ISBN: 978-1-58426-919-9 Softcover 108 pages Premier Member: $33.95 Member: $35.95 List: $44.95

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Instructor Resources include the following: • Full answer key • Student worksheets

Instructor Resources include the following: • Instructor manual • Presentation slides • Full answer key • Map to the AHIMA HIM curricula competencies The test bank is also available in Respondus.

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